FAQs
The 1st of each month
You are unable to change when your monthly payment date.
Unless your membership payment has been processed you will not be able to access the facilities until it has cleared.
You will not be able to access the facilities until payment has been made.
Our system will retry running your payment for the first 5 days of the month if after the 5th day it still has not cleared the membership will be cancelled.
You can rejoin with us, but you will incur at £10 rejoining fee and Plus £10 for each month missed for transaction fees. Your membership payment will be at the current membership rate.
Unless your membership payment has been processed you will not be able to attend classes until it has cleared.
Any future classes that have been booked will be cancelled.
Our monthly membership includes:
Unlimited gym access
Unlimited functional fitness classes
10 Yoga/Pilates classes per month
10 Cycle classes per month
Hot yoga sessions at £7.50 each
Bring a friend to train with you for £5 per session
Additional class passes can be purchased at a special rate
Free parking
Free Wifi
The monthly payments are £42.55 per month
Instant access once your membership has been set up.
There is NO joining fee
There is no joining fee, but we do prorate your first month. This means you will only pay for the remaining days of the current month to access our facilities.
Monthly payments come out on the 1st of every month.
Regrettably, access to our facilities will not be granted until full payment has been received.
If your membership payment has not been processed within 5 days from the start of the month, a £10 reactivation fee may be applied to your account.
Sharing your membership with others is strictly prohibited. All memberships are intended for individual use only. Any violation of this policy will result in immediate termination of your membership without a refund.
Members of our Monthly Membership can invite a friend to train at a special discounted rate of just £5 per session. It's a great opportunity to enjoy fitness together and save some money along the way!
Unfortunately, we don't offer complimentary guest passes. However, we'd be happy to assist you at our reception to get a £5 friend pass or arrange a tour for your friend. Please note that we kindly request all facility tours to be conducted by a staff member. Thank you for your understanding!
We reserve the right to terminate your monthly membership if you violate any of the gym rules.
We do not offer an option to freeze or pause our monthly membership
Yes for monthly membership we ask a minimum of 2 full monthly payments. This does not include the prorate payment when joining.
This is part of our 30 days notice period.
Yes all Monthly members can purchase class passes for themselves at a discounted rate
There isn't the option to swap class credits. if you wish to do more of a specific class type you can purchase additional class passes.
We ask for 30 days written notice.
You can either fill in our online cancellation form or email us.
Please expect to pay one final membership payment.
For example: If you request to cancel your membership on the 14th of the month your next months payment will be processed on the 1st of the month like normal and you will have access until the end of that month.
After that final payment no further payments will be processed and your membership will be cancelled.
To activate a membership cancellation all payments must be up to date.
You can fill in our cancellation form on the website
or you can send us an email to contact@fivestarwindsor.co.uk
Please include the following:
Full name
Email address on our profile
Contact number
Reason for wanting to cancel
When you would like to cancel your membership by
We do not accept Verbal requests for membership cancellation. Only written requests are accepted.
All membership payments are taken in full and no partial refund will be given.
Yes if you get in touch with us a minimum of 3 working days before the next payment is due to be processed we can reactive your membership at the current membership rate.
When rejoin with us it will be on the current membership rate.
You have 2 option
1. Recurring monthly payment from a debit or credit card
2.Direct debit
You can purchase Gym passes via out app using your debit/credit card
or if you come in to pay you can purchase via debit/credit card or apple pay
You will need to book and pay for classes via our app using a debit/credit card
No we do not take cash payments
All class bookings are made via our app
Yes of course you can! Book and pay via our app
You book and pay via our app using debit/credit card
No we have different prices for different class types. The app will show you the prices for each class
All class passes are non-refundable
All class passes are non-transferable
You can book a month in advance
You get access to the gym floor and changing room facilities during the duration of your purchased pass
No classes are included with any of our Gym Passes.
Classes can be purchased separately
You can purchase a Gym Pass via our app or when visiting the facility
All Gym Passes are non-refundable
All Gym Passes are non-transferable
No refunds are given when we are closed
No, Gym Passes are for the use of one person.
Sharing Gym passes will result in instant termination of the pass
There is no pausing or freezing Gym Passes
Class Credits are what you receive each month with your pay monthly membership
You receive Unlimited Functional Fitness class credits
10 Class credits to use for Yoga and Pilates classes
10 Class credits to use for cycle classes
You can not swap class credits, but if you wish to attend additional classes of a specific type you can purchase class passes at a discounted rate.
When you book a class via our app a class credit will be used
If you have used all class credits of a specific type but try and book a class of that type the system will automatically charge you for a class pass.
Class Passes are non-refundable
Class credits are added back onto your account if you cancel a class with more than 24 hours notice.
You will not receive a class credit back onto your account if you cancel a class with less than 24 hours notice
You will not receive a class credit back onto your account if you do not attend a class
Hot Yoga is not part of the membership and can not be booked using class credits. Members do however get a discount on Hot Yoga class passes.
To avoid wasting a class credit or incurring a charge more that 24 hours notice.
We do have late cancellation charges in place on all classes. Please ask a member of our team for more information or you will find this information in our T&C's
We do have no show charges for classes
We have late cancellation and no show charges in place to discourages members from late cancellations and no shows so all members have the opportunity to be able to attend classes and with notice.
Charges for premium classes like Yoga,Pilates and Cycle that Functional fitness classes.
The minimum age requirement for gym users to 18 years old.
However, there are a few exceptions for 16-year-olds:
Existing members with 16-year-old memberships can continue.
If you have previously used our facilities without any issues, you are welcome to continue.
If accompanied by a member who is over 18 years old.
If a parent or guardian is a member and recommends you to us.
Please note, all new members and pass holders must present a photo ID for age verification before entry. Access will be denied without age verification.
Download the Five Star Gym Windsor app to easily book classes and manage your fitness experience.
Download the Five Star Gym Windsor app to easily book classes and manage your fitness experience.
